Dispute resolution

Alternative Dispute Resolution - ALTERNATIVE DISPUTE RESOLUTION (ADR) / ONLINE DISPUTE RESOLUTION (ODR)

EU Regulation no. 524/2013 and Legislative Decree no. 130/2015 have introduced legislation aimed at facilitating the out-of-court settlement of disputes between consumers and commercial operators relating to a product or service purchased online. To this end, a European Online Dispute Resolution platform (so-called ODR platform) has been created, which can be consulted at the address http://ec.europa.eu/consumers/odr/ . Through the ODR platform, the consumer can send a complaint relating to a contract concluded online on Vonopuro.com and thus activate the online dispute resolution procedure. In this regard, Vinopuro.com points out that its e-mail address is clienti@vinopuro.com

There are 4 steps:

1. creating and sending the complaint
2. agreement on the resolution body
3. handling of the complaint by the resolution body
4. resolution and closure of the complaint.